Effective Date: 01/07/2025

Welcome to Hey SanDiego. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.heysandiego.com. By using our site, you agree to the terms outlined here.

1. Introduction & Scope

This Privacy Policy applies to all personal data collected through Hey SanDiego and governs how we handle your information on www.heysandiego.com. Whether you’re browsing our travel tips or booking through one of our partners, this policy explains what we do with your data.

2. Information We Collect

We collect two types of information:

a. Information You Provide Directly
When you interact with our site, you may provide:

  • Your name and email (e.g., when signing up for newsletters)
  • Payment information (only when making purchases or bookings through partners)
  • Other optional personal details you choose to share via contact forms or surveys

b. Information Collected Automatically
We use cookies and analytics tools to collect:

  • IP address and browser type
  • Device information and operating system
  • Location data (approximate, based on IP)
  • Browsing behavior, including pages visited and time spent

3. How We Use Your Information

We use your data to:

  • Provide and improve our services
  • Personalize your experience
  • Process payments or affiliate transactions
  • Respond to inquiries or support requests
  • Send newsletters or promotional content (with your consent)
  • Comply with legal obligations

We do not sell your personal information.

4. Cookies & Tracking Technologies

Hey SanDiego uses cookies to enhance your browsing experience. These may include:

  • Necessary Cookies – essential for website functionality
  • Performance Cookies – help us understand site usage
  • Functionality Cookies – remember your preferences
  • Advertising Cookies – deliver relevant ads through partners

You can manage or opt out of cookies using your browser settings or through cookie consent tools on our site.

5. Third-Party Sharing

We may share your data with trusted third parties, including:

  • Analytics providers (like Google Analytics) to understand how the site is used
  • Advertising networks to display relevant ads
  • Affiliate partners and booking platforms if you book through our links

These partners only receive the data necessary to perform their functions and must comply with data protection laws.

6. Your Rights & Choices

Depending on where you live, you may have rights under laws like the GDPR or CCPA, including:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data (“right to be forgotten”)
  • Restriction or objection to processing
  • Data portability (receive your data in a readable format)
  • Opting out of marketing emails (unsubscribe links included)

To exercise any of these rights, email us at info@heysandiego.com.

7. Data Retention

We retain your personal information only as long as needed:

  • Newsletter subscriptions: until you unsubscribe
  • Analytics data: typically kept for up to 26 months
  • Booking or purchase data: as required for tax and legal compliance

After that, your data is deleted or anonymized.

8. Security Measures

We take data protection seriously. Hey SanDiego uses industry-standard safeguards such as:

  • HTTPS secure connections
  • Data encryption where appropriate
  • Restricted access to personal data
  • Regular updates and security checks

However, no website is 100% secure, so please use caution when sharing sensitive information.

9. International Data Transfers

If your data is transferred outside your country (for example, to servers in the U.S. or EU), we ensure it is protected using legal safeguards such as Standard Contractual Clauses or similar approved mechanisms.

10. Children’s Privacy

Our website is not directed to children under the age of 13 (or under 16 in the EU). We do not knowingly collect personal information from minors. If we learn that we have done so, we will delete it promptly. Parents or guardians who believe their child’s information was collected can contact us at info@heysandiego.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the new version here with an updated effective date. We encourage you to review this page periodically to stay informed.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is used, feel free to reach out to us:

Email: info@heysandiego.com

Thanks for trusting Hey SanDiego. We’re committed to keeping your data safe while helping you explore the world.